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Due to covid-19 the lead time for home delivery is a little longer than usual
Please allow 5 -14 days for delivery.
Our products are delivered directly from the manufacturer straight to your door.
We offer free delivery to mainland UK postal codes. Unfortunately we do not deliver to Ireland. Once the item has been dispatched you will be notified by email.
If you are not in when the courier tries to deliver, they will leave a card for you to contact and re-arrange the delivery. The courier will attempt to deliver three times, if unsuccessful they will return the goods to the manufacturer and you will receive a refund on the goods minus a delivery fee.
Although we monitor the stock availability daily, if an order is placed for an out of stock item we will notify you the next day via email with an estimated date for delivery.
If you wish to cancel your order you can only do so by contacting us via email. If the goods purchased have been processed or dispatched you will need to refuse the delivery. Once the goods have arrived back to the manufacturer and Quality checked you will be refunded minus a delivery charge. Goods delivered can be refunded only if they are in the exact un-opened packaging as delivered, we will arrange a courier to collect the item and will deduct the collection cost from the refund price. If you wish to cancel before the order is processed we will arrange a full refund for you.
If your product was delivered faulty or has damage we will send out the part needed. You must email with a picture clearly stating what part is needed. If you require any parts due to normal wear and tear or accidental damage, we can provide you with this at a cost.
Please contact us if you are unsure, we will do our very best to help
DVOC LTD ONLINE SAFETY
DVOC ltd is an ever growing brand and with this comes great responsibility, I want to ensure all visitors trust the brand and know they can buy with confidence. if you have an concerns please contact us